Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Name
• Email address
• Billing details
• Account credentials
• Business information

1.2 Automatically Collected Data

• IP address
• Browser type and device information
• Usage data (pages visited, actions taken)
• Cookies and tracking technologies

1.3 Third-Party Data

When you connect external platforms (e.g., Google, Shopify), we may collect customer search inputs (text, images, audio), public profile data, and metadata.

2. How We Use Your Data

We use your data to:

• Provide and operate the Service
• Process payments and manage subscriptions
• Display and manage customer reviews
• Improve functionality and user experience
• Communicate with you (support, updates, marketing)
• Ensure security and prevent fraud
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contractual necessity — to provide our Service
• Legitimate interests — to improve and secure our platform
• Consent — for marketing communications and cookies
• Legal obligations — compliance with laws

4. Cookies and Tracking

We use cookies and similar technologies to enable core functionality, analyse traffic and usage, and personalise your experience. You can control cookies through your browser settings.

5. Third-Party Services

We may share data with trusted third parties, including:

• Payment processors (e.g., Stripe, Beztcart)
• Hosting providers
• Analytics tools (e.g., Google Analytics)
• Integrated platforms (e.g., Google, Shopify)

These providers process data on our behalf and are contractually obligated to protect it.

6. International Data Transfers

Your data may be transferred and processed outside your country, including outside the European Economic Area (EEA). We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain personal data only as long as necessary to provide the Service, fulfil legal obligations, and resolve disputes. When data is no longer needed, it is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures including encryption, secure servers, access controls, and regular monitoring. However, no system is completely secure.

9. Your Rights Under GDPR

If you are located in the EU/EEA, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion ("Right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact: support@ecomvis.com

10. Data Controller vs Processor

• You (Customer) are the Data Controller for your customer data
• Ecomvis acts as a Data Processor

We process data only according to your instructions.

11. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children.

12. Marketing Communications

We may send you emails about product updates, promotions, and tips. You can unsubscribe at any time via the link in our emails.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of the Service constitutes acceptance.

14. Complaints

If you believe your data rights have been violated, please contact us directly so we can resolve the issue promptly.

15. Contact Information